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Jolly Phonics for the Whiteboard Software Support

Should you experience any technical difficulties with this software, please read this page first.
If you cannot find what you are looking for and need further assistance please send an email, with the description of the problem to support@jollylearning.co.uk. Please include the following details:
• The operating system that you are running (e.g. Windows XP, Vista, 7, Mac OS X 10.6).
• The version number and the serial number if they are given. The serial number can be found printed in a white rectangle on the back of the CD case (and on the disks with some products) and the version number is printed underneath this and also on the disks.
• The JL reference code located under the barcode on the back of the box.
• Any error messages that you may be getting.

You will find useful information on installation and navigation in the manual:

Download Jolly Phonics for the Whiteboard V3 manual

The software licence can be found at the back of the manual.

For guidance using Jolly Phonics for the Whiteboard, why not try our handy guide:

Jolly Phonics for the Whiteboard – Quick Contents
Download Jolly Phonics for the Whiteboard –  Step 1 Contents
Download Jolly Phonics for the Whiteboard – Step 2 Contents
Download Jolly Phonics for the Whiteboard – Step 3 Contents

Jolly Phonics for the Whiteboard Version 3

System Requirements:
PC: Windows XP, Vista, 7, 8. User with Administrator/Privileged Access Rights for installation, 550MB free hard-disk space, Intel PIII 1GHz or equivalent , 256MB RAM, SVGA graphics (800 x 600 at 16-bit), CD-ROM drive, sound card.
Mac: (Intel-based) OSX 10.4 – 10.10, 550MB free hard-disk space for typical install, 256MB RAM, SVGA graphics (800 x 600 at 16-bit), CD-ROM drive, sound card.

Note for Apple users with Mac OS X 10.7 (aka Lion), 10.8 (aka Mountain Lion), 10.9 (aka Mavericks) or 10.10 (aka Yosemite)

Please download and launch the free Mac update tool to avoid having to re-enter the serial number  on every launch of the software and for access to every letter group.

Download Jolly Phonics for the Whiteboard V3 Mac update tool

 

Jolly Phonics for the Whiteboard Version 2 

Admin Rights

For customers who are experiencing problems with Admin rights for Version 2 of the software, please select and download the fix required for the edition of the software you have.
JL954 Jolly Phonics for the Whiteboard – British English (Precursive)
JL865 Jolly phonics for the Whiteboard – British English (Print)
JL873 Jolly Phonics for the Whiteboard – American English (Print)
JL962 Jolly Phonics for the Whiteboard – American English (Precursive)
Download installation instructions

 

Version 2 Upgrade Offer
If you have Jolly Phonics for the Whiteboard version 2 and you wish to upgrade to version 3, which is network installable, then we offer the following upgrade options:
For our UK and Republic of Ireland customers: £29.95 + £4.50 P&P (inc. VAT).
For customers in the United States: $59.50 + 10% order value for shipping (min $6)
For EU customers and the rest of the world, please contact us first: info@jollylearning.co.uk

Please send your complete product to us at our address below together with the required information listed at the bottom of this page. You must ensure you obtain proof of postage from your post office. We will issue an invoice for your upgrade.

 

Jolly Phonics For The Whiteboard Version 1

If you have a version 1 copy of Jolly Phonics for the Whiteboard and are having technical problems, please return your product to us for a replacement and include the required information listed below.

To identify your version:
Unlike later versions, version 1 does not have a serial number printed in a white rectangle on the back of the CD case and does not give a version number underneath this or on the disks. However, the copyright information on the back of version 1 will read  ‘© Jolly Learning Ltd 2009′.  If you are unsure which version you have please contact us first.

 

Required Information

Contact name:

School name (where applicable):

School or delivery address (not PO Box):

Telephone number:

Email address:

Brief description of the problem:

Please ensure you include this information when returning your version 1 product and obtain proof of postage from your postal service.

For the UK editions (ref. JL954 & JL865) please send the complete product with the required information to this address:

Jolly Learning Ltd
Tailours House
High Road
Chigwell
Essex
IG7 6DL
U.K.

For North American editions (ref. JL873 & JL962) please send the complete product with the required information to this address:

AIDC
82 Winter Sport Lane
Williston
VT 05495
USA

Tel: 1 800 488 2665
Fax: 802 864 7626
Email: jolly.orders@aidcvt.com

You may also like to send us an email to support@jollylearning.co.uk for some possible workarounds.