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Jolly Phonics Games CD Software Support

Should you experience any technical difficulties with the Jolly Phonics Games CD (previously called Jolly Phonics CD-ROM), please read this page first.
If you cannot find what you are looking for and need further assistance please send an email, with the description of the problem to support@jollylearning.co.uk. Please include the following details:
• The operating system that you are running (e.g. Windows XP, Vista, 7, Mac OS X 10.6).
• The version number and the serial number if they are given. The serial number can be found printed in a white rectangle on the back of the CD case and the version number is printed underneath this and also on the CDs.
• The JL reference code located under the barcode on the back of the box.
• Any error messages that you may be getting.

You will find useful information on installation and navigation in the manual (N.B. this relates to Version 4 only):

Download Jolly Phonics Games CD V4 manual

The software licence can be found at the back of the manual.

 

Windows Installation Issue

In certain situations, software such as anti-virus software installed on your computer may have made changes to your system that prevents Jolly Phonics Games CD from installing (e.g. clicking ‘Next’ after entering the serial number does nothing). This is a known issue and Microsoft have released a fix for this, which you can download from the link below. You should restart your computer after running the fix and then try installing Jolly Phonics Games CD again.

http://go.microsoft.com/?linkid=9804433

This fix is provided by Microsoft and is not maintained by Jolly Learning Ltd. You acknowledge and accept that by clicking on this link Jolly Learning Ltd is not responsible for any loss of data that may occur to your system as a result and that it is your responsibility to ensure that you have a backup.

 

Jolly Phonics Games CD Version 4

This is the most recent version of the software.

System Requirements

PC: Windows® XP, Vista, 7, 8, or 10. 633 MHz (or higher) CPU. 600 MB free hard-disk space. 4x CD-ROM drive.
Mac®: OS X® 10.5 – 10.13 PowerPC® G5 or Intel® processor. 350 MB free hard-disk space. 8x CD-ROM drive.
A minimum 256 MB RAM is required on both Mac and Windows operating systems.

 

Important information about compatibility

Versions less than 4 are not compatible or supported on Windows 8 and above or Mac OS X 10.7 and above.

If you require compatibility with later operating systems or network installation functionality you will need to upgrade. Please see our upgrade offer below.

 

Jolly Phonics Games CD Upgrade Offer

If you have a version 1, 2 or 3 copy of Jolly Phonics Games CD/Jolly Phonics CD-ROM and wish to upgrade to version 4,then we offer the following upgrade options:

 

Single User Edition

For UK and Republic of Ireland customers: £5 + £4.50 P&P (inc. VAT)
For customers in the United States: $10 + 10% order value for shipping (min $6)
For EU customers and the rest of the world, please contact us first: info@jollylearning.co.uk

Site Licence Edition

For UK and Republic of Ireland customers: £29.95 + £4.50 P&P (inc. VAT)
For customers in the United States: $34.98 + 10% order value for shipping (min $6)
For EU customers and the rest of the world, please contact us first: info@jollylearning.co.uk

Please send your complete product to us at our address below together with the required information listed at the bottom of this page. You must ensure you obtain proof of postage from your post office. We will issue an invoice and payment must be made prior to dispatch of the new version. Alternatively, you can contact us by email with the required information and an initial photograph or scan of the back of the CD case. The email to use in this instance is support@jollylearning.co.uk.

 

To identify your version:

Version 2 and 3 have a serial number printed in a white rectangle on the back of the CD case and the version number is printed underneath this and also around the rim of the CDs. Version 1 does not have a serial number or a version number. However, the copyright date information on the back of version 1 will read  ‘© Jolly Learning Ltd 2008′.  If you are unsure which version you have please contact us first.

 

Required Information

You must send this information with any returns in order for us to process it accurately.

Contact name:

School name (where applicable):

School or delivery address (not PO Box):

Telephone number:

Email address:

A copy of your original purchase invoice.

Please ensure you include this information when returning your product and obtain proof of postage from your postal service.

For the UK editions (ref. JL822 & JL830) please send the complete product with the required information to this address:

Jolly Learning Ltd
Tailours House
High Road
Chigwell
Essex
IG7 6DL
U.K.

For North American editions (ref. JL849 & JL857) please send the complete product with the required information to this address:

AIDC
82 Winter Sport Lane
Williston
VT05495
USA

Tel: 1 800 488 2665
Fax: 802 864 7626
Email: jolly.orders@aidcvt.com